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We purchased the lower price windows for our bedrooms; when installed the bowed. It took several months before anyone came to fix the bows. There was an error in ordering the screens and that too took several months to fix. We will finish with the Renewal windows (still have a few to go), but I doubt we will order the lower priced windows again.
The process went pretty smoothly. The only issue is when the installed the window, they put the handle in the wrong place. Talked with the sales rep and he said he would order a new window sash. I waited over three months and called the sales rep wondering when to expect the new one. He said he totally forgot to order it and was ordering it right away. The next day I got a call from his secretary saying that they ordered the window. Now it's been another month and I'm still waiting. But they apologized and took full responsibility.
Cost more than we anticipated but happy with results.
Everyone I dealt with was very polite, efficient & professional. I am a very pleased customer & home to maybe have more windows installed at a later date.
Great company! Great people and great service. A little taken back by the price, though it is quality. Only tiny disappointment: though the same species, the wood color and grain of the replacement is significantly different than all out other Andersen windows.
*Measured wrong time delay due to reorder required.
I believe I purchased a quality product that will enhance and improve the value of my home.
We LOVE our windows! It has completely transformed our home. Thank you!!!
We are extremely happy with our new windows. They are beautiful. Also the rooms on the west side of the house are no longer hot in the afternoon. the room on the north side is no longer cold in the morning
We are very pleased with our new picture windows. They look great and are much more energy efficient than our 40 year old aluminum framed windows they replaced. Price was comparable with the other four quotes we received. We will definitely consider Renewal by Andersen for our future window needs.